So the first thing to try is simply to connect your interface to one of the USB-A ports instead of a USB-C port. Most USB-C computers also have legacy USB-A ports, and in some cases these legacy USB-A ports are internally connected to a different USB controller chip that does not exhibit this buggy behavior.

If you have one of these machines, or another computer equipped with USB-C ports that seems to be exhibiting problems with your iConnectivity interface, there are several workarounds you can try: Our investigations indicate that there may be problems with the USB subsystems on the following machines (and possibly several others we have not yet tested): Note that this is not just a problem with our interfaces, it affects many interfaces from other companies too. The reason for this is that it seems that there is currently a bug in one of the Intel USB controller chips inside these computers that means many digital audio interfaces will not work correctly and will produce distorted sound or random disconnects when plugged into them. We have received reports that many audio interfaces are having problems with some modern computers equipped with USB-C ports. Multiple streams of these can even be passed at the same time!

Thunderbolt (only on some USB-C ports!).

Pretty much any kind of data can run though a USB-C connector, even data that isn't USB! The types of data that can travel over a USB-C cable include: So be careful not to confuse the software data stream (the numbers) with the hardware connector (the letters), they are two completely different things. For example USB 1.0 data can be transferred through any type of USB cable. Note that there is no direct correlation between the type of USB data and the type of USB physical connector that can transmit it.

The different kinds of USB data format are referred to with numbers:.

In the picture above two different kinds of USB physical connector are shown: the top one is a USB-C connector, and the lower one is a USB-A connector.

USB-B (plus USB-B Mini, USB-B Micro etc.).

The different kinds of USB physical connector are referred to with letters:.

Before we go any further, it's important to correctly understand the difference between the different types of USB physical connector and the different types of data format that can be transferred along the cable:

Usb 2 vs usb 3 audio imnterfaces